Cityparents Live Events: FAQs

Have a question about Cityparents Live Events - Webinars/Online Workshops/Online Peer Support Groups and how they work? Please read our FAQ below or contact Jill/one of our team if you need urgent help.

Can I book a place at a Live Event? 

In order to join a Live online event, first you need to register as a member of Cityparents, and then use an access pass to book events.

There are two access pass options: your firm might have a Corporate Access pass enabling all employees with free access to our programme of content. Or you can purchase an individual pass. Click here to find out more. 

What software do you use for Live Online Events?

Webinars take place on Zoom Webinars; Workshops and Support Groups take place on Zoom Meetings.

I’m having trouble connecting to a Webinar, please help! If you're having any issues connecting to a Webinar, please try the following:

1) Disconnect from the Webinar and try to join again

2) Visit the Zoom technical support webpage

3) Contact Jill or one of our team

How do I register for a Webinar? Please log into your Cityparents member account, and when the webinar opens for booking, click 'Book now' to book your place like.  Once you've registered, you will receive a confirmation email from us. In the days leading up to the event a member of the team will email a join link for Zoom Webinars, our webinar hosting platform. 

Webinar bookings will close 30 minutes prior to the advertised Webinar start time and the link to access the Webinar will be sent again at this point. Even if you know you cannot attend the Webinar at its 'live' time/date, please register so that we can send you a link to the recorded version. Remember to look out for the confirmation email before the event with the Access Link!

How and when will I receive the Webinar Access Link?  You will receive the Webinar Access Link in advance of the webinar, via email.  We will not publish the link on our website or in the initial confirmation email.  Please check your spam/junk email folders and contact us if there is a problem receiving our emails.  Webinar bookings will close 30 minutes prior to the advertised Webinar start time and the link to access the Webinar will be sent at or before this point.

Can I access the Webinar after the event date/time has passed?  Yes, a recorded version of the webinar will be available for up to 45 days after the live webinar. This will be accessible via our On Demand page or, if you registered for the webinar in advance, a link will be emailed to you with 24 hours of the event ending. 

Can I ask questions during the Webinar? Yes, each Webinar will be set up so attendees can ask questions during the live event. During, or at the end of the webinar, just like a live Cityparents seminar, we will take questions from the audience. At the start of each Webinar, the Cityparents host will explain the format for taking questions. If we receive a lot of questions during a Webinar, the speaker may only be able to choose a few of the questions to answer live, so we do apologise if not every question can be answered.  We will also ask questions of the audience – so look out for our polls or Q&A that the speaker will pose to the audience throughout the event.

How do I join the Webinar? You will receive an email with the relevant Webinar links and instructions in advance of each event.  Please do look out for these emails as we will not be broadcasting the Webinar live on our website. 

Do I need to download any software to make it work? No, we will send you a weblink.  No software needs to be downloaded to your computer or device, just follow the weblink (nice and simple!)

Can I join from a Mac? Absolutely, the Webinar access is via a website, just follow the webpage from any computer or device with an internet connection.

How can I test my microphone is working? When on the webinar page, click the arrow next to the microphone icon to test your microphone. Please note for most events attendees microphones will be disabled.

How do I ask a question? You will see Q&A box on your screen - simply enter your question at any time during the webinar. Please note that speakers may leave all questions to the end of the session, and if there are a lot of questions, we may only have time to answer a few.

I can’t find my Access Link, how do I request another?  Please look for emails from Jill/our team that you would have received one week ahead of, and on the morning of, the event. Otherwise please email us and we will help you during the live event.

What are Peer Support Groups? Informal, friendly and confidential, Peer Support Groups connect professionals who may be facing similar personal situations, experiences or challenges so they can support each other. Each group will be lightly facilitated by a Cityparents team member. There will be no ‘expert content’ and the focus of the group will be the sharing of personal experiences and provision of peer to peer support. Please read our Peer Support Group FAQ here.


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